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Posted: Friday, February 2, 2018 8:16 AM

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Customer Sales and Support Specialist
LaserCap Company Highland Heights, OH 44143 USA


Compensation $12 to $15 Hourly (plus commission)
Employment Type Part-Time



Why Work Here?
“FDA cleared medical device prescribed by Physicians around the world, very large market, company leads and existing accounts to maintain”

We are a manufacturing and sales company in search of a Customer Sales & Support Specialist to provide our clients with specific information regarding our products, services and status of their orders. The ideal candidate has experience with problem solving, selling, excellent verbal and written communication skills, a relationship builder, good organizational skills, solid computer knowledge and must be an effective multi-tasker.

Job Duties:

· Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
· Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
· Attracts potential customers by answering product and service questions; suggesting information about other products and services.
· Opens customer accounts by recording account information.
· Maintains customer records by updating account information.
· Prepares customer receipts in Quickbooks
· Prepares product or service reports by collecting and analyzing customer information.
· Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.

Skills and Qualifications:
Customer Service, Product Knowledge, Sales, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

REQUIREMENTS: (Do not submit application if you do not meet requirements)
• Must meet the minimum 3 years’ experience in sales
• Must meet the minimum 5 years' experience in customer service
• Must submit a cover letter identifying accomplishments
• Must submit a resume
• References a must

A part-time position to start leading into full-time employment. LaserCap Company offers Medical, Dental and Vision benefits as well as Vacation and Holiday Pay with full-time employment.

About LaserCap Company:
We are a Manufacturing and Sales company for our first commercial product, LaserCap® a prescription-only home-use PhotoBioStimulation device, FDA cleared to stop hair loss and promote hair regrowth affecting women and men with thinning hair or at risk for thinning hair, a condition that affects up to 50% of adult women and 80% of adult men.

• Location: Chillicothe, Highland Heights, OH

• Post ID: 57848632 chillicothe
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